Virtual (web) Supply Chain management

Internet Supply chain is an end-to-end logistics process:

 Begins on a lead for product sale (bid) from one of the leading sales arena’s (EBay, Amazon, Yahoo, others)

 Ends with full customer satisfaction (shown as feedback …) – the buyer got what he ordered just on time, exactly what he saw in the store and he likes it!

Between the edges of the process, exist all the handling of goods – the supply chain:

 Picking – packing goods – goods insurance – goods distribution– goods delivery- post goods to the end customer.

The Process of Internet sale is based upon:

 Trust, shorten & cut cost & handling time, ensure & protect the payment, do the process of supply chain efficient and reliable to make the

customer to come back to our virtual store and buy from us.

When you sell in the web, you have to take into consideration a few parameters:

  • The dimensions of your products (the net size of the package:  hight,width,depth)
  • The wight of your products (less than 500 gram, 10 kg , more …)
  • The variety / assortment of products ( single product with revisions , number of categories with large scale of products , a finite number of products (5-10) )
  • Upon sales statistics consider the frequency& forecast of sales (one sale a day , 10 sales a week ,20 sales a month , other )
  • The availability to stock against the handling time + shipping time promised in the listing
  • The time& energy spent on the supply chain process via see the payment and enjoy it ….
  • The gap between the selling price and the cost of handling (supply chain…)

Seller who considers those parameters should decide how to handle wisely his sales in order to spend accurate time and money

 in the logistics, satisfy the customers, and enjoy the profit.

Two main options (may have more.) are offered to handle the web supply chain   

  • Wholesale supply chain – if you sell light (less than 500 gram) small products ,in a limited scale , can effort once a week delivery ,have the time to handle the shipment via simple postal service don’t have to insure the products and have a full customer satisfaction feedback record – YOU THE SELLER ARE DOING THE SUPPLY CHAIN HANDLING.
  • Drop shipment supply chain – if you sell big heavy (a few kilo product), the product should be handled with a courier door to door delivery is preferable, you need a place to store your inventory and handle it and still you want to save your reputation as a full customer satisfaction feedback seller.  YOU THE SELLER HAVE AN INOVATIVE & CREATIVE WAY TO SUPPLY CHAIN YOUR GOODS (please read the post about drop shipment).

Visit our ebay store

http://sites.google.com/site/daliabendavidecommerce/ 

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  1. […] Virtual (web) Supply Chain management (via Dalia Ben-David | Int. E-commerce Consultant) Posted on July 5, 2010 by dalbal Internet Supply chain is an end-to-end logistics process:  Begins on a lead for product sale (bid) from one of the leading sales arena's (EBay, Amazon, Yahoo, others)  Ends with full customer satisfaction (shown as feedback …) – the buyer got what he ordered just on time, exactly what he saw in the store and he likes it! Between the edges of the process, exist all the handling of goods – the supply chain:  Picking – packing goods – goods insuranc … Read More […]

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